Tools provides live support for signed-in users and guests, plus a suggestion box for product ideas and feedback.
Open /me/support to start a conversation and follow earlier conversations. Replies appear on the page without a full reload while the page is open. A signed-in user can only read and write their own conversations.
Support staff can take over and answer the same conversation from the administrator support workspace. Administrators can also start a support conversation manually for a Tools user.
Open /support/live if you are not signed in. Tools creates a private browser support session and uses it to keep your guest conversations separate from other visitors. The guest session is required to continue reading or replying to a conversation; knowing a conversation reference alone is not enough.
Authorized support staff can see limited session context needed to identify and troubleshoot the guest conversation, including first/last visit time, browser information, the related page and network address. Tools does not copy passwords, authentication tokens, cookies or request payloads into the support record.
Support chat activity is also copied to a dedicated private support channel in Slack so the support team can follow conversations. This includes chat text and safe conversation context. Operational Slack delivery failures do not block the conversation itself and are reported separately to Tools operations.
Use /suggestions to submit an idea, improvement, integration request, problem report or other feedback. Signed-in submissions are linked to your Tools account and appear under /me/support, including their current status and any support replies.
Possible statuses are new, reviewing, planned, implemented, rejected and closed.